Frequently Asked Questions

TournamentLens is a multi-sport tournament management platform. Organizations can create tournaments, collect player fees, generate schedules, and track standings — all in one place. We support 20 different sports.

Click "Get Started Free" on the homepage and sign up with your email and password. Once signed in, you'll be taken to your dashboard where you can join an existing organization or create your own.

An Organization is the top-level entity that owns tournaments and manages teams. Think of it as a league or club. A Team is a group of players that competes in tournaments within an organization. You need to be part of an organization before you can create or join a team.

No! You can join an existing public organization or accept an invitation to a private one. Once you're a member, you can join teams and enroll in seasons. Creating an organization is only needed if you want to organize your own tournaments.

We support 20 sports: Soccer, Basketball, Volleyball, Tennis, Badminton, Table Tennis, Baseball, Softball, Flag Football, Touch Rugby, Futsal, Beach Volleyball, Pickleball, Ultimate Frisbee, Cricket, Hockey, Ice Hockey, Lacrosse, Handball, and Water Polo.

Public organizations are discoverable in search — anyone can request to join. Private organizations are invitation-only and won't appear in search results. Both types require admin approval for new members.

Account-Based (default) means players create their own accounts, join teams, and pay entry fees online via Stripe. Manual Entry means admins create players manually — no accounts or online payments needed. This is ideal for kids' leagues or casual tournaments where participants don't need their own accounts.

No. The registration mode is permanent and cannot be changed after organization creation. This is because it fundamentally affects how players, payments, and enrollments work. Choose carefully when creating your organization.

Subscription tiers are attached to organizations, not individual users. Starter (Free) gives you 1 tournament with up to 8 teams. Pro ($19/mo) unlocks unlimited tournaments, in-app payments, and auto-scheduling. Club ($49/mo) adds tournament admin roles, custom branding, and referee management.

You need to be an admin of an organization first. Then go to the Teams section and click "Create Team". Select your sport, set the team name, gender requirement, and optionally add a location. You'll automatically become the team admin and a team member.

Find the team via Search or through an organization page. Depending on the team's join policy, you can either request to join (the team admin will review your request) or be added directly by a team admin. You must be an organization member to join a team within that organization.

It's a two-step process: First, a team admin visits the season page and clicks "Enroll My Team" to submit an enrollment request. The tournament organizer reviews and approves the request. Once approved, individual team members can go to their team's enrollment page to self-enroll and pay any entry fees.

If your request is rejected, your team won't be able to participate in that season. You can contact the tournament organizer for more information, or look for other available seasons that match your team's sport and gender requirements.

Yes! You can be a member of multiple teams, even across different organizations and sports. Each team membership is independent, and you can enroll in different seasons with different teams.

We support three stage types: Round Robin (all teams play each other), Groups (teams divided into groups then play within their group), and Playoffs (single elimination bracket). You can configure 1 or 2 stages — for example, Groups followed by Playoffs.

A Tournament defines the competition format (sport, stages, rules). A Season is a specific time-bound instance of that tournament with its own dates, entry fees, enrolled teams, matches, and standings. One tournament can have many seasons — like a league that runs every spring and fall.

Once teams are enrolled in a season, organizers can generate a complete schedule automatically. For Round Robin, every team plays every other team. For Groups, teams play within their group. The system also handles odd numbers of teams by assigning bye weeks fairly.

Standings update automatically after each match. Teams earn points for wins and draws (configurable per tournament: default 3 for a win, 1 for a draw, 0 for a loss). Tiebreakers are applied in order: points, head-to-head record, goal/score difference, then goals/scores scored.

Entry fees are charged per player, not per team. When a player enrolls in a season, they pay the entry fee set by the organizer. The fee is processed via Stripe Checkout. Players with unpaid fees have a "Pending" enrollment status and aren't eligible to play until payment is complete.

TournamentLens charges a 7% platform commission on all player entry fees processed through the platform. This means if the entry fee is $100, the player pays $100, the platform keeps $7, and the organization receives $93 to their connected Stripe account.

Go to your Organization Settings and click "Set up Stripe Connect". You'll be guided through Stripe's onboarding process to connect your bank account. Once set up, player payments will automatically be routed to your account (minus the 7% platform fee). Note: Only Account-Based organizations can set up Stripe Connect.

Yes! Simply set the entry fee to $0 when creating a season. Players will be able to enroll without making any payment, and their enrollment will be automatically approved.

Go to your Profile page from the sidebar menu. You can update your name, gender, date of birth, contact information, and emergency contact details. You can also upload a profile photo.

Yes. Go to Settings to configure your privacy preferences. You can control the visibility of your email, phone number, and social media links — choosing between "Everyone" and "Organization Members Only" for each.

Tournaments and teams can have gender requirements (Male, Female, or Co-Ed). When you try to join a team or enroll in a season, the system checks that your gender matches the requirement. Similarly, tournaments can set age limits, which are validated against your date of birth. Make sure your profile is up to date.